Globe is the number one mobile brand in the Philippines and the purveyor of the Filipino digital lifestyle. We provide cellular, broadband and mobile data services by focusing on enriching our content offerings amid customers’ growing preference for multimedia platforms across multiple screens and devices.
We believe companies that provide the best customer experience win. This is the overarching strategy of Globe.
It is the reason why we continue making a massive shift towards becoming a company that gives our customers the delightful experience they deserve. This shift started in 2013 and went full scale in 2014 when we embarked on a customer experience transformation program called Delivering the Next Act (DNA). In 2015, we expanded this to further embed the culture of service in every Globe employee, including all frontliners. In this program, we further empowered our customers in resolving their concerns through our own 150,000-strong Globe Community. More importantly, we began to strengthen partnerships and embed our service culture to our vendor partners. This enabled us to combine our expertise in our respective areas and come up with improvements that spelled the difference in customer experience.
Supported by approximately 6,800 employees; with 1.08 million retailers, distributors, suppliers, and business partners nationwide, serving more than 55 million customers, we operate one of the largest, most technologically advanced, and robust mobile, fixed line and broadband networks in the country, providing reliable communications services to individual customers, small and medium-sized businesses, and corporate and enterprise clients.
Our principal shareholders are Ayala Corporation and Singtel, both industry leaders in their respective countries and in the region. We are a member of Bridge Alliance, Asia Pacific’s leading mobile alliance of 36 mobile carriers with a combined customer base of over 680 million. Globe operates internationally with presence in over ten countries and 736 roaming partners.