LTO Angeles continues to exert maximum efforts to improve its services and deliver utmost customer care and convenience. This was disclosed by LTO Angeles City Chief Transportation Regulatory Officer Aida Santiago during the agency’s “Big Clean-up and Sorting Day” on Saturday, where personnel came together once more to spruce up the district office’s interior and exterior premises.
“What we do in big clean up and sorting days is all for our customers and clients. We are one in saving the environment and preserving it by properly sorting and segregating old files that need to be discarded done through systematic inventory. Along with that, the office premises are spruced up, cleaned and our gardens kept green as our part in protecting the environment. More importantly, we strictly adhere to and implement the ARTA [Anti-Red Tape Act] so we regularly put up signages and workflow posters so our clients will not fall prey to fixers,” she said.
Conducted by LTO Angeles City in accordance with its ISO certifications, the big clean up and sorting day is continuously enhanced to cover most areas of customer care and service.“We see to it that we provide comfort and convenience to our hundreds of daily clients applying for or renewing their licenses and vehicle registration,” Santiago shared.“We want our clients to get that experience of excellent service when they transact with us. We want them to be comfortable while waiting for their documents and completing their transactions,” she added.
LTO Angeles City has an air-conditioned lounge, a breastfeeding area, and priority lanes for persons with disabilities, senior citizens and pregnant women. Santiago said that the agency will continue to conduct and sustain its big clean up and sorting days for the benefit of its clients.